Payment and Refund Policy
In order to best provide you with our products and services, Lannen Town Events accepts these convenient forms of payment:
Credit card (via our website or phone)
Debit card (via phone)
Personal or cashier's check (mailed to us or hand-delivered)
When booking a rental for your event, at least 25% of pre-tax total is due. The balance is due 30 days prior to the event start date. If payment is made in full on booking, a 5% discount will be offered.
Before we book a rental, we verify the location and date of the event with the venue. If the rental is being delivered to or the event is taking place at a residence, refunds (explained below) will not be considered.
No refunds are given unless in extreme circumstances, including overall cancellation of an event. In such a situation, we would require documentation proving that the event is no longer taking place. We only will consider refunds for rentals when the event is taking place at a commercial venue. We never issue refunds when the rental is being delivered to or the event is taking place at a residence. The refund amounts are as follows:
More than 30 days prior to event: 50% refund
Within 30 days of event: 25% refund
Changes to this Policy
From time to time, Lannen Town Events may make changes to this payment and refund policy and reserves the right to do so. We will notify our customers about significant changes immediately. Changes after your payment is made but prior to your event will not affect you. Pending events will abide to the policy that was provided when initial payment was made.